10 Home Security System Questions To Ask Your Provider

Securing your home is probably one of the most important things you can do, so why does it seem so stressful?  While shopping around for a home security provider there may be a ton of questions running through your mind. Between the price, installation, and type of service provided, a lot of information can get lost in translation. Talking to a professional is a good way to give you the information you may need to ensure you receive the protection you need. This is also extremely important because each company has different policies surrounding their equipment and coverage. Once you decide you need a home security system, don’t be caught with surprises and check out these 10 questions that you need to ask now.

10.) What all does the contract entail?

Home security companies vary when it comes to many aspects. From contract length to pricing and monthly plans, it is important to know exactly what the contract entails. If there were any misunderstandings, it would be unfortunate to find out in the form of breaching a contract. So to keep things clear, it is important to find out the exact length of the contract.

Another important factor about contracts is knowing when it ends and if it is automatically renewed or if it is something that you will have to call to do. Some companies require you to call while others automatically renew, which could lead to a charge on your account (see next section). In general, asking as many questions about the contract will save you from a headache or confusion in the future.

9.) Are there any extra charges?

Don’t be surprised if the original low, monthly price is a lot higher once it comes down to enter your information. Many providers may have low monthly costs, but costs can rise when it comes to installation, technician and activation fees. Double check with your provider to know if there will be any extra charges to your account.

8.) What is their overall cost?

One of the most important home security system questions is this. Once the provider tells you about the additionalcosts for starting a new contract, including tax, what is the total cost? It is best to not leave things unclear when it comes to provider costs. And make sure the costs isn’t a promotional one that goes up after 6 months!

7.) How long has the company been in business?

Knowing about a company’s background can give you insight into how long they have been providing their customers with good service. A newer company may not have a reliable track company, whereas a company that has been around for a while can be a bit more transparent. An older company also shows that the providers have ample amount of experience in what they are doing.

6.) Where are they located?

This may seem like it’s not so important, but knowing where the company is based can have different implications on the type of service you will receive. If the company is primarily an online business then they could offer many online resources that could be easily accessible and helpful. However, if its a local company then they may be able to provide more insight into the specific concerns about your area.

5.) Are they licensed? Do they provide warranties?

There are specific laws and regulations surrounding the use of security cameras. It is important to know if the company is licensed so that you can be granted warranties if you need it.

4.) What brand of equipment do they use?

Providers will supply the equipment that you will use to monitor your home. It is a good idea to do your own personal research regarding the company and the brand of equipment they use. Once you know thebrand you can research user reviews on the equipment. Reading reviews on the equipment will give you the appropriate questions to ask the expert.

Another advantage of looking up the equipment is knowing the key features that the home security provider has. For example, what kind of remote access is offered? Can you access your monitors through your smartphone, tablet, etc? Does the company have their own specific mobile app that allows you to manage your system? These are all essential home security system questions to keep in mind.

READ MORE: What’s the difference between a wired and wireless home security system?

3.) How often does the company check their system?

Some companies offer routine inspection of the security system to ensure that everything is working properly. It is important to know thisahead of time. A company who checks their systems regularly means that they are concerned with providing top-notch service to their customers.

2.) If you move, do you get to keep the system?

Moving is one of the biggest concerns when it comes to getting an alarm system installed. Every company is different, and some will allow the customer to move their equipment. Some companies even offer a technician to help uninstall the equipment and reinstall it, at an additional cost. This could vary based on the length of the contract as some security providers may not allow it before the end of the contract. On the other hand, if you plan to move in the near future it may not be a good idea to go with a company that does not allow moving.

1.) What is the notification system for the company?

In addition to asking about specific company features, knowing how the company notifies you is something to ask an expert. Will you be texted, called or emailed when something alarms the trigger? Will the company automatically notify the authorities? Asking all of these questions ensures that everything is clear regarding the ins and outs of the security program.