Progressive Car Insurance Review

Summary of Product

Progressive car insurance's spokeswoman, Flo

Progressive car insurance is a multi-disciplinary insurance company founded in 1937 and headquartered in Mayfield Village, Ohio. Best known for its car insurance, it also provides life insurance, health insurance, travel insurance and more. It is the third largest auto insurance provider in the U.S. and serving approximately 17 million people.

Many people recognize Progressive from its advertising campaigns with Flo, pictured above.


  • Competitive pricing
  • Optional pet injury protection
  • Large and small accident forgiveness
  • 24/7 customer service
  • Discounts such as safe driver, sign online, multi-car, good student and more


  • Rates for young drivers are higher than competitors.
  • High amount of customer service complaints.
  • Rental reimbursement is only valid for 30 days.
  • Not available in all states.

Product Coverage

Progressive car insurance

Progressive car insurance is not available nationwide. The below blue-shaded states represent the areas that Progressive covers:

Progressive is only available in the below states

Progressive’s standard coverage packages include:

Liability Coverage: This form of insurance covers you if you are at fault in an accident. If you lose control of your vehicle and hit a pedestrian and their bike as well as a passing car, liability insurance will take care of the costs to repair both the bike and vehicle, as well as the pedestrian’s medical costs. Liability coverage includes: 

  • Bodily Injury Liability: This form of liability insurance covers you if you hit someone with your car and they are injured. It pays medical bills and lost income (up to a set limit) for the injured party. It also covers legal fees if they take you to court.
  • Property Damage Liability: If you damage someone else’s car or property in an accident, this form of liability insurance will pay for the damage.

Coverage for You: 

Comprehensive and collision insurance are the two primary forms of insurance that cover you if you are involved in an accident. Other forms are common add-ons for additional protection.

  • Collision Coverage: Collision coverage is what protects your car regardless of who was at fault in an accident. It covers your car should you be involved in an accident or hit a stationary object such as a parked car, a curb or a tree. It does not, however, cover damage sustained by your vehicle should you hit an animal. If you purchase your car outright, you are not required to have collision insurance, although it is recommended. If you finance your car, however, most lenders require you to purchase collision insurance. If you have collision coverage and your pet is injured in an auto accident, Progressive will cover your vet bills up to a specified amount.
  • Comprehensive Coverage: This form of car insurance covers everything outside of your control. It protects your car against fire, theft, vandalism, an accident involving an animal, broken windows and bad weather such as hail or flooding.
  • Medical Payments: If you are injured in a car accident, medical payments coverage will pay for your injuries, funeral expenses and more. Medical payments can also cover your family members or passengers, regardless of who is at fault.Coverage isn’t limited to an accident that occurs while you are driving; it also applies if you or your family members are hit by a car while walking or riding a bike or are riding in another car that is involved in an accident.
  • Uninsured/Underinsured Bodily Injury: This form of car insurance will pay for your medical bills if you are involved in an accident and the at-fault driver cannot pay. This could be either because they do not have car insurance or their policy is not high enough to fully cover your injuries. In addition to paying your medical bills, Progressive will also pay for your lost income as a result of the incident.
  • Uninsured Motorist Property Damage: This form of car insurance covers your vehicle if someone hits you and cannot pay, either because they do not have insurance or their policy is not high enough to fully cover the damage. A deductible may apply on your end.

Progressive also provide several add-on forms of car insurance, including:

  • Pet Injury: If your dog or cat is injured in a car accident, Progressive will pay for their veterinary bills. Pet injury coverage is included in your collision insurance, and you will still have to pay the deductible of your policy to be able to file a claim.
  • Custom Parts and Equipment Value: If you have a customized car with features such as an aftermarket stereo system, navigation system, or grilles, Progressive can provide $1,000 of coverage under both collision and comprehensive coverage. If you have additional parts you would like to insure, you can purchase coverage additional coverage beyond $1,000.
  • Lease Payoff (a.k.a. Gap Insurance): When you purchase a new vehicle, its value depreciates the second you drive it off a lot. If you take out a loan to purchase the car and wreck the car within the first week, you will still be held responsible for the full amount of the loan, even though the reimbursement you receive from the insurance company will not value the car at the price you paid just one week prior. This is where gap insurance comes in. Gap insurance covers the difference in the cash you receive from the insurance payout and the amount still owed on the car loan. Progressive limits its gap insurance coverage to 25 percent over a vehicle’s actual cash value, but it’s worth it, as the average Progressive customer pays just $5 a month for it.
  • Rental Reimbursement: If you are involved in an accident and can no longer drive your car, you’ll need to find alternate methods of transportation. If you have a backup car, great. If not, you’ll need to rent one. Rental reimbursement covers the costs associated with renting a car until you get your own car back. Progressive’s rental reimbursement is only valid for 30 days, and coverage limits range from $30 to $50 a day.
  • Roadside Assistance: Progressive’s Roadside Assistance will cover you if you get a flat tire, lock yourself out of your car, run out of gas or need other types of fluid delivered. It will also pay for a towing service if you car breaks down and will tow you to the nearest repair facility within 15 miles.
  • Rideshare Coverage: If you drive for Uber or Lyft, you may want to invest in rideshare coverage. This form of auto insurance covers you when you’re logged into a ridesharing app and waiting for a trip request or customer. According to Progressive, “[t]his is important because rideshare companies’ insurance policies offer limited coverage during this time and may not cover any damages to your car. Typically, their policies only offer more coverage after you’ve accepted a trip request and while driving a customer.”

Product Features

Progressive car insurance


Progressive provides a multitude of discount options, including:

  • Multi-policy discount: If you have two or more insurance policies with Progressive, you are eligible for a discount. The average bundle discount is 5 percent.
  • Snapshot: Progressive’s Snapshot program personalizes your rates based on your driving history. The average discount is $130.
  • Safe Driver Discount: Stay accident and traffic violation free for three year and earn nearly 1/3 off your policy price! This is one of Progressive’s best discounts, with average savings of 31 percent.
  • Multi-car: If you have more than one vehicle on your policy, you can save big. You don’t have to own the car yourself: It can belong to your spouse, family member, roommate and so on. As long as the car is primarily kept at your residence, the discount will qualify. Average discount is 10 percent.
  • Homeowner: Own a house? You’ll get a discount! This discount applies even if your home is not insured through Progressive. Average discount: 10 percent.
  • Sign Online: This is one of the easiest discounts you can get. Sign your documents online and you can earn nearly 8 percent off your car insurance.
  • Online Quotes: This is even easier than signing online… Simply get an online quote and have a Progressive representative finish your package over the phone and save up to 7 percent.
  • Paperless: Go green and op to receive your car insurance documents online and you’ll get additional savings.
  • Teen Driver: Many people worry about adding a teen driver, as it typically increases your monthly premiums. Progressive has a teen driver discount that will actually help you offset the cost if the driver is 18 years of age or younger.
  • Good Student: Good grades pay off! If you add a student with a GPA of 3.0 or better, you’ll get an additional discount. If you have a student age 22 or younger in college and more than 100 miles from your residence, you can get an additional discount.
  • Pay in Full: If you pay your six month policy in full up front, you’re eligible for an additional discount.
  • Automatic Payment: Don’t want to pay in full upfront? Consider signing up for automatic discounts. Discounts vary, but you will receive a small percentage off your monthly rate.

Progressive Snapshot Program

Progressive’s Snapshot is a device (and mobile app) that tracks your driving habits such as mileage, braking habits and time of the day you drive.

Drivers who exhibit safe habits will receive discounts on their premiums. You’ll get an automatic discount just for signing up (discounts average $25), and after approximately six months of proven safe driving, you’ll be eligible for an additional discount. This discount averages $130. However, be careful, as Snapshot can also be used to increase your premiums if you are deemed an unsafe driver. According to Progressive, 2 in 10 drivers receive an increase to their premiums due to unsafe driving.

Small Accident Forgiveness

Progressive won’t raise your rate if you file a claim less than $500.

Large Accident Forgiveness

If you are a Progressive customer for at least five years with an accident-free three years, your rate will not increase if you have an accident.


Overall, we are impressed with Progressive’s competitive prices but are most impressed with its discount options. There’s literally something for everyone. We also appreciate its small and large accident forgiveness program, as one incident shouldn’t impact your car insurance rates for years. 

Unfortunately, Progressive is not available in all 50 states, which is why it ranked 4th on our list of Best Car Insurance Companies. If you do reside in an area covered by Progressive and are looking for car insurance, we recommend getting a quote.


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