Top5 Review

Petplan Pet Insurance Review

Last updated November 7, 2018

petplanPetplan is a pet insurance company that provides coverage for dogs and cats. Founded in 1976 in the U.K., it entered in the U.S. market in 2002 and today is the largest pet insurance provider in the world. Its plans insure pets of all ages and cover accidents and illness, as well as dental disease, hereditary conditions and even vet exam fees. 

Petplan has also partnered with Best Friends Animal Society, a nationwide animal rescue and advocacy organization. For every policy sold, Petplan donates to the Best Friends Animal Society’s Save Them All campaign, which helps adoptable pets find their forever homes.

Pros

petplan pet insurance

  • Annual deductible option available
  • 5 percent discount if you purchase your pet insurance plan online
  • Covers fees associated with lost pets
  • Covers fees associated with cancelled vacations due to pet illness or injury
  • No lifetime or per condition claims limit
  • BBB rating: A+ (under its incorporated name, Fetch, Inc.)
  • Claims are typically paid within 5-14 days (but can take as long as 30 days).
  • Easy-to-use app enables you to quickly submit claims
  • 24/7 customer care
  • Covers hip dysplasia

Cons

  • Can be significantly more expensive than competitors
  • Complaints from veterinarians that Petplan requires more busywork for them as it requires all claims to have medical record documentation and vets’ initials, unlike competitors
  • Complaints from existing customers of premium increases being drastically higher than competitors’
  • In order for coverage to apply, you must take your pet to the vet within 48 hours of noticing symptoms of an illness or injury.
  • Complaints from existing customers that Petplan delays payment on claims 
  • Only covers CCL (ACL) on a second leg if the first leg remains healed for 12 months
  • No wellness plan

Product Stats

  • Underwriter: XL Specialty Insurance Company (XL Catlin)
  • Vet exams are required to establish your pet’s baseline of health.
    • Vet exam must be either 60 days before or 30 days after enrollment.
    • Pet should have a vet exam 12 months prior to policy date; if not, any medical conditions found during the next vet exam will be excluded from coverage.
    • Pets older than six should be seen within one month of the effective date of the policy to establish a baseline of health.
  • 6-month waiting period for cruciate ligaments and patellas can be waived.
    • If your pet is examined within 30 days of policy issuance and the vet specifically notes that there is no indication of any knee problems, this waiting period can be declared null.
    • Petplan policy states: “Coverage will be afforded if your pet is examined by a veterinarian within the first 30 days of the policy and the medical record specifically notes your pet does not have any pre-existing conditions relating to the knees, subject to the waiting period. But if this isn’t done and then there is a knee problem, then the other knee gets excluded, too.”
  • Pre-existing conditions defined by Petplan: 
    • “A medical condition which first occurred or showed clinical sign(s) before the effective date of this policy or which occurred or showed clinical sign(s) during the policy waiting period.”
  • Claim payments
    • Claims must be submitted within 90 days following treatment. This can be done via claim forms or the mobile app. 
    • Claims payments are typically paid within 5 to 14 days (but can take up to 30).
  • Petplan covers curable, pre-existing conditions after 365 days.
  • Receive a discount on your premium if you don’t file a claim (2 percent the first year, 4 percent the second year, 6 percent the third year, 8 percent the fourth year and 10 percent the fifth year).

 

Features

dog and cat on petplan pet insurance

What Is Covered

  • Injuries
  • Accidents
  • Non-routine veterinary exams and visits
  • Specialists
  • Emergency care
  • Imaging (like MRIs, CAT scans and ultrasounds)
  • Diagnostic treatments
  • Prescription medicines
  • Cancer
  • Dental (non-routine) treatment
  • Surgery
  • Rehabilitation
  • Alternative therapies
  • Hereditary conditions
  • Chronic conditions

What Is Not Covered

  • Pre-existing conditions
  • Wellness and routine care
  • Teeth cleaning
  • Vaccines
  • Neutering and spaying

Waiting Periods

To help mitigate fraudulent claims, Petplan enacts a coverage waiting period. This is to prevent someone from enrolling in pet insurance the day their pet is injured. 

  • 5 days: Accidents
  • 15 days: Illnesses
  • 6 months: Cruciates and patellas

Costs 

petplan pet insurance | puppy with cast on paw

Petplan has annual coverage limits of $2,500; $5,000; $10,000; $15,000; $20,000; $25,000 or unlimited. Monthly premiums differ based on the coverage limit you choose; the lower the limit, the lower your monthly premium. Petplan offers $250 to $1,000 annual deductibles and 70, 80 and 90 percent reimbursements. The higher your deductible and the lower your reimbursement, the lower your monthly premium will be.

Sample Rates by Breed

As different breeds tend to have different ailments and injuries, Petplan’s rates vary. Other factors that can cause differences in rates include location and age of your pet. Below are sample rates for common breeds. To get an exact quote for your pet, visit Petplan’s Get Your Quote page

 

BreedLabrador RetrieverEnglish Cocker SpanielGerman ShepherdYorkshire TerrierYorkshire TerrierYorkshire TerrierMixed Breed Cat
Age2 years8 years4 years6 years2 months2 months2 years
LocationFlorida
(zip code: 33601)
Illinois
(zip code: 60290)
California
(zip code: 90001)
New York
(zip code: 10001)
New York
(zip code: 10001)
Florida
(zip code: 33601)
Washington D.C.
(zip code: 20001)
Price Per Month$87.73$105.98$53.69$85.78$36.02$27.12$34.05
Reimbursement Level80%70%90%90%90%80%80%
Annual Deductible$250$500$500$250$250$250$250

 

Conclusion

While Petplan does offer more extensive coverage in some areas than its competitors (for example, routine vet visits and dental), overall they are more expensive. Looking at coverage for a two-year-old labrador retriever in Florida with an 80 percent reimbursement level, for example, Petplan’s monthly premium is 77 percent more than Healthy Paws’ plan.

Petplan has mixed reviews among existing customers and veterinarians, as well. Existing customers have criticized Petplan for increases in premiums and poor customer service. Veterinarians complain that Petplan requires more paperwork on their end than competitors.

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