Top5 Review

Generali Global Assistance Travel Insurance Review

Summary of Product 

Generali Global Assistance, formerly known as CSA Travel Protection, is a San Diego-based insurance company that has been providing customers with travel insurance, travel assistance, identity theft services and risk management services for over 60 years. The company is a subsidiary of Generali, a large European insurance company.

Generali provides comprehensive travel insurance and travel assistance packages that are available worldwide. Generali is known for providing some of the highest payout limits in the travel insurance industry and some extra product features that other companies do not have. The company has a 27-year track record of satisfied customer service reviews and a positive reputation as far as customer service.

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  • They offer some of the highest payouts in the industry.
  • They offer an emergency $500 cash advance if necessary.
  • Consultation services with U.S.-based doctors


  • Medical expenses will most likely be paid out of pocket and reimbursed later.
  • Coverage for pre-existing medical conditions is only available at the Premium level.
  • Children are not covered for free.

Product Coverage

Generali offers three different comprehensive plans to choose from. The plans range from basic coverage with lower payout caps to higher coverage with maximum payouts. In general, when you choose Generali, you can expect standard travel insurance benefits plus a little bit more.


The Standard plan is the basic-level insurance plan that covers all of the travel insurance bases. In this plan, the coverage includes trip cancellation, trip interruption and baggage delay. The great thing about Generali is that even the lowest level of coverage covers 100 percent or more for trip cancellation and interruption. As far as the medical coverage, you’re looking at a maximum of $50,000, which is considerably higher than other travel insurance plans.

In addition to all of the coverage, you can also enjoy the travel assistance services that Generali provides. Those services include 24-hour assistance, a U.S. doctor hotline and free concierge services.

  • Medical and Dental Coverage: $50,000
  • Emergency Medical Transportation and Assistance: $250,000
  • Accidental Death and Dismemberment: $50,000
  • Lost, Damaged or Stolen Baggage: $1,000


The Preferred plan is a step above the standard plan and includes some extra coverage for the customer. The Preferred plan includes specific coverage for sports equipment and sports equipment delay. If you’re heading on an adventure trip, the Preferred plan can offer a bit of peace of mind for you.

  • Medical and Dental Coverage: $150,000
  • Emergency Medical Transportation and Assistance: $500,000
  • Accidental Death and Dismemberment: $75,000
  • Lost, Damaged or Stolen Baggage: $1,500


When choosing the right travel insurance for you, the Premium level is equivalent to Generali’s luxury-level plan. This plan rounds out all of the services offered by the Standard and Preferred plans and is designed to cover more expensive trips. The Premium plan is perfect for the longer, more luxurious trips that you’ve invested a lot more in. Think about a luxury cruise or a guided tour trip. Getting the Premium plan will give you complete peace of mind should anything go wrong.

Some of the added benefits that Premium users can benefit from are the pre-existing medical condition waiver, which provides coverage for those who qualify. You can also opt into the Cancel for Any Reason benefit and receive a reimbursement of 75 percent of the trip’s total cost.

  • Medical and Dental Coverage: $250,000
  • Emergency Medical Transportation and Assistance: $1,000,000
  • Accidental Death and Dismemberment: $100,000
  • Lost, Damaged or Stolen Baggage: $2,000

Product Features

One of the most notable features of Generali’s plans is the high payout compared to other insurance companies. A $50,000 coverage for the basic level is a high starting point compared to most travel insurance companies, who usually offer around $10,000 to $15,000. Even then, the prices are still competitive, so you are getting more bang for your buck with Generali.

Another feature that sets Generali apart is the Teladoc service offered (not available in all locations, so check before you leave on your trip). In addition to the medical assistance hotline, which is standard among all insurance companies, Generali provides an over-the-phone consultation with an American doctor. Should you need medical services while abroad, you can rely on both the country’s doctors and U.S. health professionals’ advice. This is a reassuring feature that is available at the standard, preferred and premium levels.

Last but not least, with Generali you won’t have to worry about your identity while traveling, whether you’re traveling abroad or domestically. In the unfortunate event of your identity being compromised while traveling, Generali will offer protection for up to 180 days for any U.S. bank accounts affected.


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Generali is a great choice for travelers who want to have peace of mind while on vacation for many reasons. Generali is a top choice for travelers looking for the utmost protection should they have health, theft or cancellation issues arise. Even at the lowest level of coverage, your emergency medical expenses are sure to be covered with their high payout limits.

Due to the coverage amount, extra features and comprehensive breakdown of their plans, Generali Global Assistance is a top choice for travelers.

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