Top5 Review

Allstate Car Insurance Review

Summary of Product

Allstate Good Hands auto insurance

Allstate Insurance is one of the largest insurance providers in the U.S. and serves over 16 million American households. Founded in 1931 as part of Sears, Roebuck and Co, it was divested in 1993 and is now a publicly held company headquartered in Northfield Township, Illinois. Many recognize the company by its catchy slogan, “Are you in good hands?”

In addition to car insurance, the company provides homeowners insurance, small business owner insurance, loan protection and more. The company is financially secure and holds the below ratings:

  • Best Insurance: A+ (second highest of 16 categories)
  • S&P Global Ratings (formerly Standard & Poors): AA- (fourth highest of 22 categories)
  • Moody’s Investors Service: Aa3 (fourth highest of 21 categories)

Financial security is important for an insurance company, as it indicates how well a company can pay claims.

As an add-on feature, the company offers accident forgiveness, which will prevent your policy from increasing after an accident. It also offers many discounts and has an easy-to-use app for submitting claims. 


allstate car insurance | woman wearing boxing gloves and sitting on a car

  • Optional accident forgiveness add-on package prevents your premiums from going up as a result of an accident.
  • Using the mobile app, you can quickly take pictures and submit claims information.
  • Sound system coverage (a benefit for those who invest a lot in their car’s stereo system)
  • Voice-activated resource for Amazon’s Alexa
  • Claims satisfaction guarantee
  • Ride share coverage add-on for Uber/Lyft drivers


allstate auto insurance | car interior with person driving

  • No discount for hybrid or electric vehicles.
  • Does not offer gap insurance, which covers the difference in the cash you receive from an insurance payout and the amount still owed on your car loan

Product Coverage

There are many different types of car insurance, and it can be hard to figure out which is best for you. If you have questions, check out our top 20 car insurance FAQs. 

Allstate offers the following coverage types:

Liability Coverage

Liability coverage is the most basic and popular form of car insurance, as it’s a legal requirement in all states except for Virginia and New Hampshire. This form of coverages protects others if you are at fault in a car accident. It will cover the damage incurred by the other car, as well as medical costs for the other driver and passengers. It can also cover property damage and more. 

If you hit a pedestrian, liability insurance will cover their medical costs as well. Liability insurance does not, however, cover any injuries sustained to you or any damage to your car, which is why many people also have collision and medical payments coverage as well.

Collision Coverage

Collision insurance is the second most popular type of car insurance. It is what protects your car regardless of who was at fault in an accident. It covers your car should you be involved in an accident or hit a stationary object. It does not, however, cover damage sustained to your vehicle should you hit an animal.

If you purchase your car outright, you are not required to have collision insurance, although it is recommended. If you finance your car, however, most lenders require you to purchase collision insurance.

Comprehensive Coverage

Comprehensive insurance protects your car if it’s damaged in an event other than a collision with another vehicle.

Comprehensive insurance also protects your car should damage occur when no one is driving it, such as when it’s parked in your driveway or a parking lot. If a tree falls on your car or it suffers from hail damage, comprehensive coverage will cover the damage. It will also cover your vehicle should it become vandalized, damaged from fire or even stolen. It will also pay to repair your car should you become involved in an accident involving an animal.

Medical Payments Coverage

If you are at fault in a car accident, liability insurance will cover the other driver’s medical bills but will not cover your bills or your passengers’ bills. Medical payments coverage, also known as MedPay, is the add-on form of insurance that will cover your medical expenses should you be involved in an accident. It will also cover any authorized drivers on your plan, as well as any passengers who may be in the car during the accident.

Uninsured and Underinsured Motorist Coverage

While liability insurance is a legal requirement, not everyone abides by the law, and some people drive without it. If you are involved in an accident with an uninsured driver, uninsured motorist coverage, also known as UMI, will cover the costs. It also guarantees protection against hit-and-run accidents.

Underinsured coverage is what covers your car if the at-fault driver’s insurance policy isn’t enough to cover the damage to your vehicle. In these instances, underinsured coverage will cover the difference between your bills and the driver’s coverage up to the limits of your policy.

Rental Reimbursement Coverage

If you are involved in an accident and there is significant damage to your car, chances are you’ll need to rent a car until yours is repaired. 

At the most basic level, Allstate will reimburse you $30 per day, not to exceed $900 in total. You can raise this level if you need to for a minimal cost (usually just a few dollars).

Roadside Coverage

If you’re not very handy with cars, you may want to invest in roadside coverage. This form of car insurance will cover common roadside services, such as changing a tire, jumpstarting a dead battery and more. 

Personal Injury Protection

If you are involved in and injured in an accident, personal injury protection will help cover medical bills, hospital bills and other costs not covered by your health insurance. Protection can include:

  • Income continuation
  • Loss of services
  • Funeral expenses
  • Childcare expenses

Personal Umbrella Policy

Personal umbrella policies (PUPs) cover “what if” concerns outside the scope of your normal liability coverage. Examples include: 

  • You’re sued over an incident covered by your PUP; Allstate may retain and pay for your attorney.
  • You’re out of the country.
  • You have lost wages due to a court appearance.

Limits vary, and policies are typically available in million-dollar increments up to $5 million.

Property Protection Coverage

Property protection coverage protects you if you accidentally cause damage to someone else’s property. While an optional add-on for most states, Michigan legally requires drivers to have property protection up to $1 million.

Property protection coverage can include accidental damage to:

  • Buildings
  • Poles
  • Fences
  • Mailboxes
  • Parked cars

Sound System Insurance

As Allstate says, “great sound is worth protecting.”

If you have an expensive sound system, you may want to add this form of coverage to your policy. Sound system coverage can replace stolen or damaged equipment, speakers and speaker components in your car.

New Car Replacement

This add-on package allows Allstate to replace your car if your new car is totaled — not just give you a check for the depreciated value, as it would if you only had collision coverage.  If your car is two model years old or less, you may be eligible for new car replacement.

Accident Forgiveness

This add-on package protects your rates from increasing should you be involved in an accident – even if it was your fault!

Safe Driving Bonus

If you have a flawless driving history, you may want to invest in this add-on package. With the safe driving bonus, Allstate will send you a check every six months you’re accident free.

Deductible Rewards

Deductible rewards is another add-on package that gives you $100 off your deductible, plus $100 each year you’re accident free — up to $500.

Product Features

Allstate auto insurance app

Filing Claims Is Easy with Allstate’s App

While many car insurance providers offer an app, Allstate’s is one of the most comprehensive we’ve come across. Not only is Allstate’s Drivewise rewards system connected to the app, but you can use it to quickly take pictures and submit claims when involved in an accident. 

Use the app’s QuickFoto feature to access your phone’s camera and take pictures of the damage, the rest of the car, the VIN and the odometer. Submit the photos and your claims process will begin. No matter what auto insurance provider you use, claims are likely to take awhile to process, and this system can greatly speed it up. 

DriveWise Rewards System

Whether you’re an Allstate customer or not, you can earn rewards for safe everyday driving with the Allstate mobile app and Drivewise. Drivewise will show you your driving performance and give you Allstate Rewards points when you complete safe driving challenges. Points are redeemable towards your favorite brands, daily deals, gift cards, travel, merchandise and more.


Allstate Insurance offers multiple discount options to help save you money on your car insurance. Discounts include:

  • New Car Discount: If you purchase a new vehicle and are the first owner, you may be eligible for a discount. 
  • Multiple Policy Discount: Bundle your car insurance with a home or renter’s policy to save. 
  • Smart Student Discount: If you are a student, keep up those grades to be eligible for the smart student discount.

Financial Rating

Allstate rates positively across the board, with the following grades:

  • A.M. Best: A+
  • S&P Rating: AA-
  • Moody’s Rating: Aa3
  • Fitch Rating: A+

Claims Satisfaction Guarantee

If you are unhappy with your auto claim, Allstate’s Claim Satisfaction Guarantee will credit you in the amount of six months’ worth of premium costs — no questions asked. The guarantee is not available in all states but is included for free with all standard Allstate policies in the participating 43 states.

Rideshare Coverage

In general, most auto insurance policies will not cover accidents that occur when the vehicle’s being used for business. Allstate, however,recently created a rideshare coverage add-on to help cover Lyft and Uber drivers. It can cost as little as $15 per year.


Price-wise, Allstate is competitive with other auto insurance companies we looked at, with rates either slightly below or around average. If you have an electronic car, you may want to look at other companies, as Allstate does not offer a green driver discount. Its student insurance rate is lower than others we looked at, so if you have a teen driver, Allstate may be a good option for you, as teens can cost up to 80 percent more to insure than seasoned drivers.

We were most impressed with Allstate’s easy-to-file claims process through its app. This was the most advanced system we came across when compared to other car insurance providers.

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