Airline Refuses Mom And Girl Entry To Terminal After Complaining About Cancelled Flight


A Rude Attendant

She inquired as to whether the airline might assist them in locating accommodation or direct them to a local motel. The attendant, however, wrinkled her eyebrows and seemed irritated instead of responding to her.

She just insisted that the trip had been delayed till the following day without offering her or her daughter any support. Before Kerry realized it, it was 2 AM, and she and her child were in an abandoned, heavily snowed-over parking lot.

Time For A Break


Kerry Alban and her daughter were excited to get away from noisy New York and to spend Christmas with their family in Juneau, Alaska.

While her daughter had already passed her first-grade assessments, Kerry was finishing up the last of her nursing examinations before the break. They would face one of the most upsetting events of their lives on a routine drive home.


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Kerry and her child made sure to reserve their flight far enough in advance to minimize any hassles brought on by difficulties, as many Americans do around the holidays.

The nine-month absence from her family and old room made Kerry eager to return home. After completing her exams and packing their bags, she hopped into a taxi bound for the airport as soon as possible. It was a mystery to her what the airport had in store for her and her daughter. 

A Long Flight

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A nine o’clock trip that would take place seven hours in the air had been booked by Kerry and her daughter Leila. Kerry hoped they would fall asleep during the flight and awaken in the snowy region she called home.

In preparation for their lengthy travel together, they made their way to their terminal via the maze of airport corridors. However, problems were already brewing.

A Horrible Time

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“I thought that the airline crisis wouldn’t affect me, but it turns out it did,” Kerry said, sharing her experience on social media. 

When trying to cross the country that winter, many individuals experience nightmares. Kerry has heard a number of tragic tales about flights getting delayed. She had no idea that her situation would turn out much worse.


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“Leila and I waited through six delays until our flight was canceled,” Kerry shared. The flight was originally scheduled to take off at 9 PM, but the weather forced it to be rescheduled to 10 PM.

By the time it was all over, Kerry and her kid were still sitting at the terminal after six hours of delays. Kerry struggled to maintain optimism throughout the event, but she had to accept that they wouldn’t be taking off that evening.

A Long Wait

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Along with other passengers, the flight attendants reassured the mother and daughter that they would take off that evening. But after a short while had gone after 2 AM, they informed them that the flight had been delayed until 2 PM the following day.

Kerry and Leila were accompanied by an attendant since most airport terminals do not operate after 2 a.m. They were instructed to go to the main terminal after that. It was about to become a nightmare.

Not A Soul In Sight

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She was informed that she would be able to get further assistance at the main terminal by the attendant who assisted her with her luggage. However, there had been no sign of anyone else since she and Leila had arrived.

Kerry, feeling a little concerned, made the decision to speak with one of the flight attendants from the airline she’d reserved. She pondered whether the airline would be able to provide them with accommodation since it was too late for her daughter and her to go back to her student apartment.

The Beginning Of The End

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Upon reaching the terminal, Kerry asked the attendant if the airline could assist them in finding accommodation or if they could recommend a hotel nearby. In the absence of an answer, the attendant furrowed her brows and looked annoyed.

Kerry and her daughter received no assistance from her; she just insisted that the flight had been delayed until the following day. Her nightmares were just starting to materialize.

They Were Stuck

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Kerry said, “I kept my cool. I was trembling and incredibly upset at how I was being treated. They weren’t even kind enough to provide us the names of three hotels close by whose availability we could check.”

The receptionist phoned security to remove her and her child when she attempted to inquire for directions to local motels. Before she knew it, it was 2 AM, and they were alone in a parking lot covered in snow.

At The Parking Lot

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Kerry and Leila were locked outside of the airport past midnight. “There was no soul on that lot except Leila and me, and we’re standing there with all of our belongings,” Kerry said.

She revealed that she had all her: cards, passport, and ID with her. “Someone could have easily pulled up with their car and caused harm to us.” She felt lost, hopeless, and vulnerable, praying that she and her kid would make it through the night.  

Safe And Sound


Kerry was forced to think fast, calling all hotels in the area one after the other. She managed to book a room for seven hundred dollars, which was meant for her student loan payments. 

“I couldn’t risk my child’s health and safety. I had to do it.” They would spend the night in a warm hotel room away from the snowfall. But in the morning, Kerry would begin her quest for justice. 

Calling Management 

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Kerry called airport management the following day, detailing her experience. But management told her it could do nothing since the people she’d dealt with were employed by the airline. 

But when she called the airline, their representative told her the airline was neither liable for the weather change that caused the delays nor the airport closing. But it didn’t stop there.

Who’s Liable?

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“We’re not liable for our reps berating you,” the airline stated. “We’re not liable for anything.” The airline and airport representatives would throw Kerry into limbo after directing her to customer care, where none of her calls would go through. 

Giving up, she and Leila would board the 2 PM flight and head home. Kerry would share her story online for awareness, not knowing the results it would garner. 

Going Back Home

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Kerry’s story went viral. In a caption accompanying the post, she wrote, “I love traveling because I love learning more about the world and seeing so many different corners of the world.” 

“I never really have had any disastrous trips, but it sucks that I’m going to look back on this particular trip that had good memories while I was there tainted by the bad memory of me trying just to go back home.” 

Disclaimer: To protect the privacy of those depicted, some names, locations, and identifying characteristics have been changed and are products of the author’s imagination. Any resemblances to actual events, places, or persons, living or dead, are entirely coincidental.